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Meet Sheetal Jain

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Meet Sheetal Jain

by Horizontal Digital

7/1/22

Our VP of Technology, Sheetal Jain, leads our team of Sitecore practitioners and holistic technology practice. His passion for technology helps him continuously evolve and deliver connected experiences for our customers, while transforming their digital presence through customer experience management solutions and customer engagement solutions. 

It is this expertise that has helped our customer, Plan International Canada evolve their Martech stack with Sitecore DXP to enable a better customer experience.  

We had a chance to sit down with Sheetal and learn more about his upcoming Q&A with Plan International Canada on their journey to composable Sitecore DXP and what you can expect during his session. 

Q: How do you define connected experiences? How does this approach influence your work?

Connected experiences are those that enable consistent, relevant, and contextual messaging to customers and they make the customer feel like that brand is speaking to them on a one-to-one basis. This approach helps us to design, imagine, and architect solutions that put customers at the center of everything we do.

Q: When it comes to customer experiences, what advantages do you provide clients with?

We provide the ability to service clients end-to-end (Strategy, UX, CX, Development, QA, and Managed Services), which gives us an edge in delivering connected experiences across both experience platforms, like Sitecore, and engagement platforms, such as Salesforce. We call this achieving ‘customer 360’ for brands.

Q: What do you want the main takeaway of your session to be?

A lot of organizations are embarking on a composable journey, but with the vast nature of the digital ecosystem, it is a complicated endeavor to solve for composable architecture. This session helps organizations to understand the nuances of embarking on a composable journey. We will learn how Plan International Canada planned and executed their first phase of their composable journey.

Q: Can you give us a glimpse of your journey in the Sitecore ecosystem?

With over 15 years of experience in Technology and Digital Transformation consulting services and client-side experiences in diverse set of industries ranging from Healthcare to Retail to Financial Services, I’m a 10X Sitecore MVP currently heading up the global Sitecore technology team for Horizontal Digital while managing a portfolio of over $40Million in revenue.

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