Horizontal Digital Wins Agentforce Live Partner Award 2025

United Arab Emirates, Dubai, 10th June 2025 – Horizontal Digital, a leading Salesforce Sumit Partner, is proud to announce it has been awarded the prestigious and inaugural accolade of ‘Agentforce Live Partner Award 2025’ at Salesforce Agentforce World Tour Dubai.

 

This esteemed recognition celebrates Horizontal Digital’s excellence and innovation in implementing and evangelizing Salesforce’s flagship AI offering Agentforce. In an era where brands are now putting their toe into AI, this award recognizes Horizontal Digital’s leap into developing AI strategies and actually helping brands drive ROI from AI powered by Agentforce.

 

As Emerald Sponsor at World Tour, Horizontal Digital showcased live proof of concepts (POC’s), and their distinctive approach: combining deep Salesforce expertise with strategic service design to move beyond AI hype to help businesses build agents that deliver real competitive advantage.

 

Horizontal Digital is actively delivering Agentforce POCs across aviation, logistics, real estate and hospitality, helping enterprise clients streamline operations, deliver personalized experiences, and activate AI at scale. These early deployments are already demonstrating measurable value, setting the stage for broader adoption.

 

“We’re honored to receive the Agentforce Live Partner Award,” said Sabin Ephrem, CEO and Co-Founder of Horizontal Digital. “This recognition celebrates our mission to bring back the artisan’s personal touch—redefining customer experiences to be intentional, crafted, and deeply human at enterprise scale. We look forward to helping more organizations unlock Agentforce’s potential and drive their AI-powered digital transformations.”

 

“Congratulations to Horizontal Digital on this well-deserved recognition,” said Mukesh Kumar, Regional Vice President, Middle East Alliance & Channels, Salesforce. “Their unique blend of strategic design and technical expertise has set a new benchmark for Agentforce implementations in the region, and we’re excited to see how their work continues to elevate customer experiences at scale.”

 

Horizontal Digital is also the Salesforce Data Cloud & AI Partner of the Year 2024, recognized for its leadership in delivering enterprise-ready AI and data solutions. In addition, they recently achieved Salesforce Summit Partner 2025 status—an elite designation held by fewer than 10% of Salesforce partners globally.

 

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Whether you’re looking to pinpoint the most strategic Agentic AI use case or develop a comprehensive AI strategy, contact us (Opens in a new tab) to book a complimentary consultation with one of our experts and discover how Agentforce can transform your customer experience.

 

About Horizontal Digital
Horizontal Digital is an experience-forward consultancy that builds seamless websites, mobile apps, e-commerce platforms, and portals. By fusing every digital touchpoint with connected customer data, we help brands deliver meaningful experiences that build stronger relationships across channels and departments. Learn more at horizontaldigital.com (Opens in a new tab).