It’s no secret: Technology has made people nearly 5x more impatient than they were five years ago*. And when stakeholders — be it site visitors, ecomm customers, internal employees and/or partners — have questions, they expect the right answers, right away.
From seamless search to hyper-personalization, we harness the power and possibility of the Coveo platform to help businesses quickly and easily index content, crunch loads of data and bring people to the right content faster — all to help your stakeholders continue to do more with your organization.
An advanced approach to relevance
We leverage Coveo’s AI-powered formula to combine content, context and intent to generate relevance.
Secure, unified indexing of content from across an enterprise.
Apps, consoles and devices the customer uses in their digital interactions.
Insights from the Interactions of your audience that are used to inform machine learning models.
Machine learning that recommends what your website visitors, support agents or employees need next.
In the end, Coveo’s focus is around ease, effectiveness and emotion:
- Ease - Can the customer find what he or she is looking for in one search?
- Effectiveness - Does the customer find the search experience intuitive and easy to use?
- Emotion - Does the customer feel good finding what he or she needs?