Project Manager, Managed Services-BD33102D15

Project Manager, Managed Services

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone.  

We use these values to fuel superior results:  

Lock arms

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  

Show hustle  

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  

Embrace change  

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  

Elevate empathy

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  

Never settle  

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.  

But enough about us. Let’s talk about you.  

We are looking for a Digital Project Manager who will lead full lifecycle digital transformation projects from inception to implementation using agile methodologies. You will organize, initiate, implement, and manage project plans for our clients. Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. 

What you’ll do:  

• Project portfolio management. 

• Take on responsibility for planning work in coordination with subject matter experts. 

• Program level decision making based on tasks and resource availability.  

• Work in tandem with the Service Delivery Manager on escalations. 

• Demonstrate ability to lead and motivate teams and to apply skills and techniques to solve problems strategically. 

• Develop and implement process improvements. 

• Work directly with internal leadership to establish, deliver, and track departmental initiatives, plans, and changes to internal processes and systems. 

• Work directly with client leadership to inform and assist the clients in coordinating the prioritization, validation, and delivery of their change/enhancement requests and support issues. 

Who you are:  

• Accountable to delivery best practices. 

• You are process oriented and look for completion of tasks.  

• Organize and have excellent time management skills. 

• Deliver high quality work for clients.  

• You are flexible and nimble with the ability to handle multiple demands and shifting priorities.  

• You’re an outstanding communicator. You can convey information to all key stakeholders in both written and verbal formats.  

• Preparing and delivering presentations.   

• You are a natural leader and are often looked for direction in crisis. 

• Displays confidence when leading a conversation with willingness to have and share a point of view even if it's an unpopular opinion 

• Confident working and coordinating work in both Waterfall and Agile methodologies as appropriate based on client needs 

What you bring:  

• A minimum of 5 years client-facing digital project management experience.  

• A minimum of 2 years agency/consultancy experience. 

• A minimum of 2 years of experience managing large scale website projects that include discovery, strategy, user experience, front end development, website development, QA, deployments, and maintenance.  

• A minimum of 2 years of experience with Jira and Confluence.  

Nice to have:  

• Some experience with New Relic or other similar monitoring and alerting tools. 

• A strong understanding and capabilities with tools such as Teams and Slack. 

• Experience working within a Managed Services team or an independent Managed Services Provider.