Experience
Cloud

Experience Cloud Expertise that simply raises expectations

As a recognized expert in implementing enterprise CMS solutions and digital experience platforms, we’ve built a reputation on helping global brands fully leverage Salesforce Experience Cloud. The outcome: Exceptional website, mobile and portal experiences that merge strategic insights with our creative and technical expertise to create engagements that surpass expectations.

 

Our personalization capabilities matched with the standardization processes of Experience Cloud ensure that each persona is surfaced with content most relevant to them to guide them through their next steps in their journey — ultimately serving lasting relationships in the process.

Our capabilities drive enhances personalized journeys, fast

16

Certified consultants and counting

Salesforce CMS

Accredited

Community Cloud

Advisory Board Member

Enterprise CMS

Leader

Salesforce

is a Client

CMS Connect App

Custom Innovation

CMS Sync App

Custom Innovation

Our project was a cross-cloud build that utilized Service Cloud, Community Cloud, Education Cloud, Einstein Analytics, and Salesforce CMS. The success of this 6-week engagement came from an incredible community at Horizontal who provided a high level of acumen with such a complex project and provided an even higher level of communication. The ability to tightly scope the project and remain resource conscious was a breath of fresh air. We believe it takes a community to achieve success and that is exactly what you will find with the Horizontal community.

 

   - Chief Strategy Officer, Olivert University | Kathleen T. Lueckeman

A connected experience approach that quickly grows your Experience Cloud investment

We know from 20+ years of experience that implementing enterprise CMS solutions and building out multi-tenant digital environments across a company's portfolio of brands takes an army of specialists — the exact type of talent that we've woven together from Day 1. Our unique approach of blending technical Salesforce Experience Cloud specialists with our team of creative strategists and UX designers allows our clients to build cohesive, connected experiences that deliver personalized engagements across every stage of the user's journey.

We help build cultures that make connected experiences work

We believe that exceptional experiences build greater possibilities between organizations and their customers. But we also know that organizations rely on great experiences internally to foster growth and innovation.

 

We focus on four key pillars within your organization to realize long-term success with your Experience Cloud implementation: Putting the right people in place across your martech operations, developing cross-functional teams within your organization to remove communication silos, harnessing your data across departments to pinpoint richer customer insights, and integrating your tools to ensure you can fully execute on meeting customers with the right message, in the right moment.

 

The result is Salesforce implementations that are designed right the first time around. But we don’t stop there. We also ensure they’re built for future scalability, and fully supported with training and enablement for customer independence.

Horizontal custom apps: CMS Connect & CMS Sync

Built in partnership with Salesforce, our CMS Connect & CMS Sync products provide a wonderfully simple way to seamlessly sync content from Salesforce CMS into Marketing Cloud. Say goodbye to the hassle of downloading and uploading files between the two platforms. And instead welcome an all-in-one solution to help you manage your content in one place and accelerate the time it takes to build & deploy your campaigns.

 

 

SFMC CMS Sync
SFMC CMS Sync

Insights

Omnichannel Customer Experiences

Building customer interactions across channels that are as smooth as silk.

Work

Formica

Reimagining an iconic brand from the customer up.

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