Episode 8
Agentic DXPs: AI & the future of digital experience
What you'll learn
What if by switching to a new digital experience platform, you could act on customer needs in real time? To predict behavior, orchestrate journeys, and resolve service issues without a single manual input?
In this episode, Dharmesh Harji explores how Agentic DXPs are transforming customer engagement by shifting from reactive, rules-based platforms to intelligent, autonomous experience engines.
What you’ll learn in this episode:
- How Agentic DXPs move beyond automation to autonomous intelligence to make decisions.
- Real-world examples of AI agents driving personalized journeys, dynamic recommendations, and proactive service.
- The regional nuances of deploying AI-first DXPs in Europe vs. the Middle East—and why cultural intelligence matters as much as technical intelligence.
- Practical strategies to get started today: engaging early, designing for complexity, and balancing scale with authenticity.
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