Horizontal Digital Joins the Salesforce Forward Deployed Engineering Partner Network to Accelerate Agentforce Success for Enterprises

Salesforce extends its elite engineering methodology to Horizontal Digital, helping organizations bridge the gap between agentic AI ambition and real-world business impact.

United Arab Emirates, Dubai, 22nd June 2026 — Horizontal Digital, a Salesforce Summit Partner specializing in customer experience transformation, has joined the Salesforce Forward Deployed Engineering (FDE) Partner Network, expanding its capabilities to help enterprises move from AI experimentation to scalable, production-ready Agentforce solutions.

As a partner with a proven track record of delivering Salesforce-powered transformation, Horizontal Digital joins an exclusive network of firms adopting the deep learnings, expert skills, and specialized training from Salesforce’s internal engineering teams to help enterprises bring agentic experiences into production.

As organizations evolve into Agentic Enterprises, many are shifting from exploring what AI could do to proving what AI can deliver. However, scaling AI agents across complex operations, fragmented data environments, and highly regulated industries requires more than technology alone. The Salesforce FDE Partner Network addresses this gap by combining Salesforce’s engineering methodology with partner expertise to help customers design, deploy, and scale trusted AI agents that deliver measurable outcomes.

Through this designation, Horizontal Digital will combine its experience-led transformation approach with Salesforce’s FDE methodology to help organizations identify where agents can create the greatest value, connect complex ecosystems and data sources, and build the governance frameworks needed to deploy AI responsibly at scale.

“The next wave of AI transformation won’t be defined by how quickly organizations adopt agents, but by how effectively those agents are embedded into the way businesses actually operate,” said George Smith, Managing Director EMEIA at Horizontal Digital. “Joining the Salesforce Forward Deployed Engineering Partner Network strengthens our ability to combine strategy, experience design, and engineering excellence to help customers move beyond pilots and build trusted, intelligent experiences that deliver measurable business impact.”

“The partner ecosystem is how we make our advantage tangible for customers trying to win in the agentic era,” said Nick Johnston, SVP, Global Consulting Partners & Partner Sales, Salesforce. “The Salesforce FDE Partner Network takes the deep learnings and specialized training we've built inside Salesforce and extends it to an elite network of partners. This provides customers with the engineering depth and confidence needed to move from pilot to production and achieve business outcomes at scale.”

Horizontal Digital works with leading organizations across industries including hospitality, real estate, education, healthcare, and government to deliver Salesforce-powered customer experience transformation. Partnering with organizations including Modon, Ellington Properties, Taiba, and American International University, Horizontal Digital helps enterprises connect customer data, modernize digital experiences, and build the foundations required for the next generation of AI-enabled engagement.

Horizontal Digital is an experience-forward consultancy that builds seamless websites, mobile apps, e-commerce platforms, and portals. By fusing every digital touchpoint with connected customer data, we help brands deliver meaningful experiences that build stronger relationships across channels and departments.

Learn more at www.horizontaldigital.com (Opens in a new tab)