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Salesforce

Connect your data, thinking and experiences with Salesforce, powered by AI

Create customer journeys that truly stand out. Horizontal Digital’s unique blend of Salesforce expertise, industry knowledge, consultative approach, and engineering excellence empower you to create personalized experiences that delight your customers or patients.

Thinking big but starting small, we’ll turn your business vision into an actionable Salesforce roadmap, leveraging Agentforce and AI to deliver efficiency, growth, and customer advocacy, whichever sector you operate in.

One partner for Salesforce success

With Horizontal Digital, you get everything you need for impactful data-driven transformation.

Strategic thinking to understand your vision and set you on the right path
Data activation and process optimization expertise, to unlock tangible results across your enterprise
Deep industry experience, to deliver success in your sector

Salesforce Summit partner
AgentforceImplementation Partner
Agentforce Live PartnerFY25 Salesforce Middle East Partner Awards
AI & Data Cloud Partner of the YearFY24 Salesforce Middle East Partner Awards
650+Cross-Cloud Certifications
60+Data 360 Certified Consultants
120+Agentforce Marketing Implementations
50+ Certified AI Associates

Industry Expertise

Agentforce accelerators

Get on the fast-track to agentic success with Salesforce Agentforce Implementation Partner Horizontal Digital.

Identify opportunities to use Agentforce across your business
Prepare your data and integration strategy
Monitor and refine your processes

Expertise across the enterprise landscape

We build connected experiences — fueled by strategic marketing programs and powered by analytics & AI — to address your customers’ needs. This fusion of sales, service, marketing and ecommerce data across every customer touchpoint simply powers more meaningful customer moments.

Sales
Boost revenues, with agents to assist throughout your sales cycle. Agentforce Sales (formerly Sales Cloud) frees your team to spend more time with the customers they win.
Commerce
Create consistent, end-to-end cross-channel experiences that drive revenues. Use Agentforce Commerce (formerly Commerce Cloud) to transform efficiency, increase conversions, and reduce total cost of ownership.

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Service
Revolutionize the way you support your customers, using Agentforce Service (formerly Service Cloud). Blend AI agents, customer data, and human specialists to provide fast and super-attentive multi-channel assistance.
Revenue
Grow your revenues by letting agents take care of the admin, so that your team can focus on the key decisions. Use Agentforce Revenue Management (formerly Revenue Cloud) to handle pricing, quotes, contracts, and billing.
Data
Unify and activate data across your enterprise with Data 360 (formerly Data Cloud). Turn fragmented silos into the enabler of transformational customer experiences, smart decision-making, and operational efficiency.
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Marketing
Engage in meaningful and personalized dialogue via all your marketing channels. Agentforce Marketing (formerly Marketing Cloud), helps you cut acquisition costs, and build long-lasting customer relationships that drive advocacy and boost share of wallet.
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MuleSoft
Unlock faster time to market and reduced operational overheads, with MuleSoft. Accelerate and scale innovation with unified security and governance.
Tableau
Elevate decision-making throughout your enterprise. Put trusted insights at your teams’ fingertips, to turn data into actions at speed.
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Interested in learning more about our Salesforce expertise?

Our team is here to help achieve your goals. Let's talk.

We know your world

Every industry has unique requirements. Our teams have delivered hundreds of Salesforce projects around the world in different industries, using Salesforce’s Industry Clouds. Whatever your vision, we know what it takes to deliver in your vertical, turning Salesforce capabilities into measurable business outcomes.

Real estate

Reach new buyers, accelerate sales, enhance overall efficiency, and drive post-sale revenues.
Travel, transport and hospitality

Deliver seamless, personalized journeys across booking, service, and loyalty to increase satisfaction and lifetime value.
Healthcare

Support calmer and happier patients, with faster and higher-quality care, coupled with clear, consistent experiences that put them in control.
Conglomerates
Unify data and operations across diverse business units to drive efficiency, visibility, and scalable growth.
Financial services

Build trusted, data-driven relationships with connected experiences that improve engagement, retention, and compliance.

Our approach

You want to deliver value fast, while keeping sight of the bigger vision. That’s why we focus on iterative delivery, unlocking benefits early and often, guiding you from walking to running, jumping, and then flying.

Realizing connected experiences with Salesforce

Discover how you can create exceptional digital experiences with Salesforce technologies.

Marketing Cloud Master Class
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Powering the Future of Connected Care with Salesforce
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Marketing Cloud Health Check: How to get the most out of Marketing Cloud
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Transforming Tourism & Hospitality: Where Technology Meets Experience
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Wealth Enhancement Group: Breaking free in a cluttered FinServ category
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Welspun: Threading personalization across the omni-channel journey
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