Platforms
Salesforce
We build Customer 360 experiences that drive richer relationships
We believe organizations are only as strong as their worst customer experience. That’s why we elevate every moment across the digital journey to not only meet your customer’s needs...but also surpass them.
This experience-forward mentality demands that every action we drive on behalf of your business aligns with this promise and builds customer relationships that endure.
We deliver on this focus by designing and implementing website, ecommerce, and marketing programs powered by analytics & AI to create frictionless, personalized conversations for customers across all departments and channels.
Our global Salesforce practitioners are rooted in decades of digital legacy to not only implement best-in-class digital solutions, but also to deliver personalized, frictionless customer experiences at every touchpoint. All to enable us to deliver the Customer 360 model for some of the world’s most recognized Fortune 500 companies.
Custom solutions that maximize your Salesforce investment
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Marketing Cloud
Certified Level II Marketing Cloud specialists with product certifications to raise your marketing experiences.
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Commerce Cloud
Digital Commerce leader with expertise in ecomm experiences that go beyond a sale.
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Experience Cloud
Top Experience Cloud partner with deep CMS experience and custom innovations that further digital experiences.
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Analytics AI
Certified Tableau CRM and Einstein specialists to deliver real-time experiences that anticipate needs.
Cross-Cloud Systems Integrations
Legacy leader in integrating cross-cloud and external systems that deliver connected data across sales and service.
Realizing Connected Experiences with Salesforce
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Episode 1: Building connected experiences on Salesforce
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Episode 2: Setting up your team for Customer 360 success
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Episode 3: Wealth Enhancement Group - Breaking free in a cluttered FinServ category
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Episode 4: Welspun - Threading personalization across the omni-channel journey
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Episode 5: Emerald - Identifying new revenue streams for a live events brand
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Episode 6: The future of connected customer moments
Bring personalization to all corners of your organization
Your complex challenges, our complete expertise
350+Cross Cloud Certifications
4.7Rating on App Exchange
Experience CloudAdvisory Board Member
Salesforce TalentAlliance Member
1%Pledge Partner
6Custom Product Innovations
Industry Expertise
The Horizontal Digital team members were tremendously valuable and critical to achieve our project objectives. The unique combination of technical expertise, tech/data architecture consultation and tight project management enabled us to be on the constant path towards our finish line. I would highly recommend Horizontal!
We create top-to-bottom engagements that make Customer 360 experiences work
Our cross-cloud expertise is only half the equation. Our Salesforce experts work hand-in-hand with our team of creative strategists and UX designers to build cohesive experiences that meet customers with the right message, at the right moment. This experience-forward approach is simply the most effective way to modernize and grow your Salesforce investment.
Our approach to long-term success
Our industry-leading 4.7/5 CSAT score isn't for nothing. As digital leaders, we know the key to successful Salesforce investments go beyond technical functionalities — it's about understanding business challenges, defining success metrics, marrying user experiences with technical capabilities, delivering through adaptive iterations, and driving actionable insights to optimize results. We ensure all of our Salesforce implementations are right the first time around, are built for future scalability, and supported with training and enablement for customer independence.
Our leaders and champions
Promoted Content
Insights
Personalization across the enterprise
True personalization grows profits by 40%
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Marketing Cloud CDP Whitepaper
Unlock smarter connections with your customers
See MoreMarketing Cloud CDP Whitepaper (Opens in a new tab)