We don’t just implement Salesforce. We build cross-cloud solutions that deliver connected customer experiences.  

Every day, businesses are faced with bad data that results in poor customer experiences. At Horizontal, we’re starting at the root of the problem — disconnected data — to set our customers up for CX success. Because when we can enable your teams with consumer-grade experiences and connected data, they can provide your customers with seamless, personalized experiences.

As a Salesforce Gold Partner, we offer more 

Cross-Cloud

Certified

9.46

Customer satisfaction rating

1%  

Pledge partner

Custom playbooks for complex problems  

Each of your customers offers a unique set of challenges and opportunities. We create tailored solutions from strategy to execution for experiences that resonate on a 1:1 level and bring a complete picture of your customer into a single view. 
Still Image Desktop
Still Image Mobile

Our expertise

We proudly offer Salesforce-Certified consultants across the entire spectrum of Salesforce services and clouds.

Einstein

Fully harness the potential within Salesforce Einstein AI. Our extensive knowledge is at-the-ready to empower you to make decisions faster, accelerate employee productivity and make customers more satisfied than ever through AI-powered predictions and recommendations.

 

Einstein Analytics

Einstein Scoring

Einstein Discovery

Einstein Chatbots

High-velocity Sales

Einstein Voice

Next Best Action

Natural Language Processing

Marketing Cloud

With our depth of experience and attention to detail, we are masters of Salesforce’s integrated marketing tools. The result: a seamless and measurable experience across each and every customer touchpoint — including email, SMS, digital advertising and more.

 

Data Modeling

Campaign Management

Journey Production & Delivery

Sitecore Integration

SMS/Mobile
Strategy/Roadmap

Sales Cloud

Convert more leads, close more deals and get a full spectrum assessment of your entire sales pipeline. Our team are experts at utilizing Sales Cloud to unlock more precision across your sales operations.

 

Lightning Migration

App Development

Pipeline Management

CPQ

Forecast Management

Reports & Dashboards

Data Modeling

Service Cloud

Give your service agents a holistic view of every customer interaction across your business. We help your team address customer issues faster with reliable tools that turn every conversation into a brand loyalty opportunity. Plus, we’ll equip your team with prebuilt performance dashboards and apps complete with AI-powered insights for in-the-moment efficiencies.

 

Service Console

Knowledge

Case Routing

Live Agent

Email-To-Case

Field Service

CTI — Telephony Integration

Communities

We make Salesforce Communities work smarter. From creating and customizing spaces for specific audiences — be it employees, customers or partners — to developing innovative ways to connect with them, we drive positive ROI across your programs.

 

Self-service Content

Partner Portals

Customer Portals

Gamification

Contextual Content Recommendations

Recommendations

Chatter

Integration

From designing enterprise Architecture on MuleSoft’s Anypoint Platform to configuring bidirectional syncing in tools like Jitterbit, our integration experts design solutions that not only meet your use case – they scale as your business needs grow.

 

Enterprise Architecture Design

API Design & Development

Data Mapping

Data Cleansing

Bi-directional Sync

Our team

Shane
Smyth
Artificial Intelligence Practice Lead
Dheeraj
Beeravelli
Senior Mulesoft Developer
Kevin
See
Director of Alliances & Channels
Jill
Marchand
VP, Salesforce Delivery
Mark
Koenig
General Manager & SVP

Our values bring out our best

Since our inception in 2003, we have organically grown to over 1,000 employees in offices across the U.S., India, Dubai and Malaysia. Our commitment to diversity, equality and giving back is a key pillar in attracting best-in-class talent from across the globe.

Maximize your performance with Sitecore + Salesforce 

Our strategy and technology teams are experts in creating Sitecore experiences that seamlessly incorporate Salesforce clouds and tools. The result: customer moments that are fluid, insightful and more impactful.

 

See how we harness the power of Sitecore + Salesforce to maximize your marketing potential.

Insights

Experience Forward

Creating experiences that evolve at the speed of customers

Work

No-Code Preference Center

The first fully configurable preference center for Salesforce Marketing Cloud

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