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Salesforce

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Salesforce

We build Customer 360 experiences that drive richer relationships

We believe organizations are only as strong as their worst customer experience. That’s why we elevate every moment across the digital journey to not only meet your customer’s needs...but also surpass them.

This experience-forward mentality demands that every action we drive on behalf of your business aligns with this promise and builds customer relationships that endure.

We deliver on this focus by designing and implementing website, ecommerce, and marketing programs powered by analytics & AI to create frictionless, personalized conversations for customers across all departments and channels.

Our global Salesforce practitioners are rooted in decades of digital legacy to not only implement best-in-class digital solutions, but also to deliver personalized, frictionless customer experiences at every touchpoint. All to enable us to deliver the Customer 360 model for some of the world’s most recognized Fortune 500 companies.

Custom solutions that maximize your Salesforce investment

We build connected experiences — fueled by strategic marketing programs and powered by analytics & AI — to address your customers’ needs. This fusion of sales, service, marketing and ecommerce data across every customer touchpoint simply powers more meaningful customer moments.

  • Marketing Cloud

    Certified Level II Marketing Cloud specialists with product certifications to raise your marketing experiences.

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  • Data Cloud

    Data Cloud expertise and accreditations to enable personalized, relevant and productive experiences.

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  • Experience Cloud

    Top Experience Cloud partner with deep CMS experience and custom innovations that further digital experiences.

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  • Analytics AI

    Certified Tableau CRM and Einstein specialists to deliver real-time experiences that anticipate needs.

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  • Cross-Cloud Systems Integrations

    Legacy leader in integrating cross-cloud and external systems that deliver connected data across sales and service.

  • Commerce Cloud

    Digital Commerce leader with expertise in ecomm experiences that go beyond a sale.

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Realizing Connected Experiences with Salesforce

CX on Salesforce Series

  • Episode 1: Building connected experiences on Salesforce

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  • Episode 2: Setting up your team for Customer 360 success

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  • Episode 3: Wealth Enhancement Group - Breaking free in a cluttered FinServ category

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  • Episode 4: Welspun - Threading personalization across the omni-channel journey

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  • Episode 5: Emerald - Identifying new revenue streams for a live events brand

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  • Episode 6: The future of connected customer moments

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2023 Salesforce Marketing and Commerce Cloud Partner of The Year Award Winner

See how Horizontal delivers excellence of Salesforce Marketing and Commerce Cloud solutions 
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Your complex challenges, our complete expertise

Our deep, cross-cloud knowledge of the Salesforce platform creates seamless customer engagements that translate into greater insights and opportunities.

  • 350+Cross Cloud Certifications

  • 4.7Rating on App Exchange

  • Experience CloudAdvisory Board Member

  • Salesforce TalentAlliance Member

  • 1%Pledge Partner

  • 6Custom Product Innovations

Industry Expertise

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The Horizontal Digital team members were tremendously valuable and critical to achieve our project objectives. The unique combination of technical expertise, tech/data architecture consultation and tight project management enabled us to be on the constant path towards our finish line. I would highly recommend Horizontal!

Product Owner, Deluxe  | Erin Rowles

We create top-to-bottom engagements that make Customer 360 experiences work

Our cross-cloud expertise is only half the equation. Our Salesforce experts work hand-in-hand with our team of creative strategists and UX designers to build cohesive experiences that meet customers with the right message, at the right moment. This experience-forward approach is simply the most effective way to modernize and grow your Salesforce investment.

Venn diagram depicting End-to-End Experiences as the overlap between Experience Design, Technical Expertise, and Strategic Consulting

Our approach to long-term success

Our industry-leading 4.7/5 CSAT score isn't for nothing. As digital leaders, we know the key to successful Salesforce investments go beyond technical functionalities — it's about understanding business challenges, defining success metrics, marrying user experiences with technical capabilities, delivering through adaptive iterations, and driving actionable insights to optimize results. We ensure all of our Salesforce implementations are right the first time around, are built for future scalability, and supported with training and enablement for customer independence.

Our leaders and champions

Located across nine global offices spanning the U.S., UAE, India and Malaysia, our international team of 65 certified Salesforce consultants hold over 275 cross-cloud certifications and operate with one distinct mission: Create Salesforce experiences that continuously elevate expectations.

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