Manufacturing

Industry

Manufacturing

Driving seamless customer and dealer experiences in manufacturing

In the manufacturing industry, delivering a seamless, connected experience requires bridging the gap between complex product ecosystems, distributor networks, and end customers.

Horizontal helps manufacturers modernize their digital presence by unifying data, streamlining workflows, and enhancing user engagement – creating connected experiences with their customers that improving sales efficiency, customer satisfaction, and brand loyalty.

We work with leaders in manufacturing

Proven success stories

See our manufacturing expertise in action.

The new Milliken.com truly embodies our brand ethos, filling the space where mystery and science meet, all unified under a singular brand.

Digital Lead for Milliken's Marketing Center of Excellence | Richard Freeman

Our unique approach

Personalization. Seamless integration. Efficient journeys. These are the foundations of successful customer connected experiences in the manufacturing industry.

We harness our manufacturing experience and expertise with the right technology to help clients stay in sync with ever-evolving customer expectations and build lasting relationships in the process.

Horizontal services that raise expectations

Discover the services that help you achieve your business goals.

Digital Experience Management
We specialize in strategizing, creating, and executing enterprise digital experience platforms that elevate customer experiences while driving business outcomes.
CX Strategy & Design
From websites to enterprise-level service, we’ve earned a reputation for creating intuitive brand experiences that keep customers coming back.
Customer Data Management
Our deep expertise in data strategy and data technology platforms drives contextual personalization on a 1:1 level. Our process ensures the right data is gathered, unified, protected, stays consistent, and is actionable.
Sales, service & CRM
We know the intricacies of sales platforms and how to synergize the across your martech stack. This connected approach enables us to capture more actionable data to build stronger relationships across every conversation.
Analytics & AI
We leverage best-of-breed machine learning and AI technologies to take your insights further – accurately predicting customer behaviors and personalizing experiences that build long-term relationships.
Infrastructure, Integrations & Governance
We pride ourselves in providing safe hands and a knowledgeable team to guide customers through hosting, connecting, securing, scaling, and governing their experience platform infrastructure.
Marketing Automation
Our expertise powers successful communication programs across email, SMS, social, blogs, and other content vehicles that result in personalized messages at scale for unique users.
Managed Services
Transformative digital experiences require constant care and nurturing. We provide fully customizable programs empowering clients to decide what they want to manage themselves and what to outsource.

Our industry expertise

Discover all of our manufacturing thought leadership.

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