Helping a global leader move into the future
PODS offers moving and storage services to residential and business customers across the U.S., Canada, Australia and the U.K. Successful expansion, including rapid growth of both local and long-distance moving services, created a new challenge: their homegrown digital technology solutions could simply not keep pace with demand.
- Residential and business customers were treated the same with little efforts made to distinguish their specific needs
- Digital experiences across public-facing marketing sites and authenticated customer portals were disconnected
- Technology struggled to support demand; downtime and performance challenges were normal